Job Information
Texas Instruments Customer Operation Representative in Seoul, South Korea
Description
We can't predict what the future holds, but we know Texas Instruments will have a part in shaping it.
Texas Instruments is looking for an energetic, service and results-oriented individual to join our sales operations team.
Sales Operations supports all facets of customer operational needs including Customer Service Operations, Asset Management, Forecasting/Tools, and Pricing Execution. The Customer Service Operations team is focused on eliminating barriers to achieving annual revenue plans by driving optimal backlog coverage and proactive order management. The Customer Service Representative role is responsible for working with assigned customers, Business Units, and Field Sales teams in order to meet these objectives.
Responsibilities include:
Eliminate barriers to achieving revenue plans by driving optimal backlog coverage, in close partnership with the customer, Business Unit F&O, and Field Sales
Define and implement strategies to eliminate Backlog vs. Shipment variance and ESD vs. CRD gaps across assigned accounts
Gather customer supply chain intelligence; utilize with Business Unit F&O to assist business forecasting and anticipate disruptions
Ensure backlog coverage while validating backlog integrity
Analyze backlog vs. shipment variance and CRD vs. ESD gaps to identify root causes; define and implement strategies to eliminate future variance and prevent gaps
Build a strong business relationship with the supply chain community at each account, and develop an in depth knowledge of the customer’s procurement methodologies
Identify weaknesses in supply chain for each customer; determine and implement optimal supply chain solution for each site/program/device
Understand customer’s end business markets, utilizing this knowledge to assist business forecasting and anticipate disruptions
Increase customer satisfaction by acting as a customer advocate within TI in support of supply chain scorecard metrics and initiatives
Monitor and enforce TI terms and conditions including change order windows, forecast liability, and inventory freshness
Identify and implement process efficiency improvements to decrease Customer Service Operations workload
Qualifications
Minimum requirements:
Bachelors degree in Industrial Engineering, Supply Chain Management, Finance, Accounting or other business related field
Cumulative 3.0/4.0 GPA or higher
Preferred qualifications:
Ability to establish strong relationships with key stakeholders critical to success, both internally and externally.
Strong verbal and written communication skills
Ability to quickly ramp on new tools and processes
Demonstrated strong analytical and problem solving skills
Ability to work in teams and collaborate effectively with people in different functions
Ability to take the initiative and drive for results
Strong time management skills that enable on-time project delivery
Ability to work effectively in an interrupt-driven, fast-paced and rapidly changing environment
Demonstrated ability to build strong, influential relationships
Strong interpersonal skills
Why TI?
Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.
We’re different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours. Meet the people of TI
Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well-being is important to us.
About Texas Instruments
As a global semiconductor company, we design, manufacture, test and sell analog and embedded processing chips to nearly 100,000 customers. Our products enable electronics everywhere and in things you experience every day - from health care, smart homes and connected cars to drones, smart phones and more. Our passion to create a better and more sustainable world by making electronics more affordable through semiconductors drives us to make our technology smaller, more efficient, more reliable and more affordable.
Status Regular
Job: Finance
Primary Location: KR-KR-Seoul
Work Locations: Seoul > Korea, Samseong
Req ID: 240000BV